Frequently Asked Questions

Welcome to the Prime Sales FAQ page! Below you’ll find answers to some of the most common questions about shopping with us.

1. How long does shipping take?

• United States: 7–14 business days
• International: 14–31 business days
  Please note: shipping times may vary depending on customs or carrier delays.

2. Do you ship internationally?

• Yes! We ship worldwide. Shipping times for international orders are typically 14–31 business days, depending on your location.

3. How can I track my order?

• Once your order has shipped, tracking information will be uploaded as soon as possible. You can check your tracking number on our Track Your Order
  page anytime.

4. What is your return policy?

• We accept returns within 14 days of delivery. To qualify for a return:
• The item must be unused and in its original packaging.
• Proof of purchase is required.
• For more details, please visit our Returns & Refunds Policy page or contact our support team.

5. What if my item arrives damaged or defective?

• If your item arrives damaged or not working properly, please contact us immediately with photos or a short video of the issue. We’ll arrange a replacement or refund as quickly as possible.

6. Can I change or cancel my order after placing it?

• Orders are processed quickly, but if you contact us within 24 hours of placing your order, we may be able to update or cancel it. After that, we cannot guarantee changes.

7. What payment methods do you accept?

• We accept all major credit and debit cards, as well as secure payment options like PayPal. All payments are processed safely with encryption.

8. Do I have to create an account to place an order?

• No, you can check out as a guest. However, creating an account allows you to view order history, save shipping details, and track orders more easily.

9. How can I contact Prime Sales?

• You can reach our customer support team by email at primesalesstore1@gmail.com or through our Contact Us page. We do our best to reply within 24 hours.